Who is responsible for your information
KACED DIGITAL LTD is the controller for account administration, subscriptions, security, support and its own legal obligations. For customer, workforce and job records entered by a business, that business normally acts as controller and Kaced acts as its processor. Base44 is a downstream processor for service delivery. Our company number is17366002 and our registered office is Stortford Grange, Jenkins Lane, Bishop’s Stortford, England, CM22 7QL.
Questions or data-rights requests can be sent to support@kaced-digital.co.uk.
Information we process
- Account identity, contact details, sign-in information and workspace role.
- Business profile, team membership and subscription information.
- Customer, lead, quote, job, calendar, invoice, expense and payment-status records entered by users.
- Job evidence such as notes, photographs, completion checks and client signatures.
- Support and feedback messages, including basic device and browser information when supplied.
- Security, audit and service logs needed to operate and protect the service.
Card details are collected and processed by Stripe. 411 does not store complete card numbers or card security codes.
Why we use it
We use personal information to provide and secure the service, manage accounts and subscriptions, support users, improve reliability, prevent misuse, and comply with legal and accounting obligations.
Our lawful bases are usually performance of our contract, our legitimate interests in running and improving a secure business service, compliance with legal obligations, and consent where the law requires it.
Business customer responsibilities
A business using 411 controls the customer and workforce information it enters. That business is responsible for having a lawful reason to collect it, keeping it accurate, limiting access appropriately, and giving any notices required to its customers and staff.
Who receives information
We use trusted suppliers to host and operate 411, authenticate users, deliver email, provide payment services and support the product. These include Base44 for the application platform and Stripe for subscription and payment processing. We share only what is needed for the relevant service.
We do not sell personal information. We may disclose information where required by law, to protect rights or security, or during a properly managed business reorganisation.
AI processing and software improvement
When you use Ask 411 or an AI drafting feature, we send your request and selected relevant workspace information through Base44’s AI integration to generate a response or proposed action. Depending on the feature, this can include customer names, job descriptions, notes, page context or recent assistant context. Outputs require human review.
Base44’s published subprocessor directory includes OpenAI and Anthropic for language-model API services, alongside suppliers for hosting, email and logging. The AI provider used may vary; not every request necessarily goes to each listed provider. Base44 lists OpenAI and Anthropic with US locations. See the international-processing section below.
Base44’s terms allow it to maintain, provide and improve its platform and other Company services, including training its own software tools. Its Data Processing Addendum restricts personal-data use to providing its services, or use following full anonymisation or on an aggregated basis, and places corresponding restrictions on its subprocessors. These provisions should be read together. We do not represent that all AI-related data is excluded from training, or that the listed AI providers train their own models on your information.
Base44’s Privacy Policy states that it does not rent or sell personal information. Only include information needed for the task. 411 is designed to assist users, rather than make solely automated decisions producing legal or similarly significant effects about individuals.
Published Base44 information
International processing and security
Some suppliers may process information outside the United Kingdom. Where this happens, we rely on recognised safeguards such as UK adequacy regulations or approved contractual protections. We use role-based access, workspace separation and appropriate technical and organisational controls, but no online service can promise absolute security.
How long we keep information
We keep account and operational records while an account is active and for a reasonable period afterwards. Financial and transaction records may be retained for up to six years where needed for tax, accounting or legal purposes. Other information is deleted or anonymised when it is no longer reasonably required, subject to backups and legal holds.
Your rights
Depending on the circumstances, you may ask for access, correction, deletion, restriction, portability or objection, and may withdraw consent where processing relies on consent. Contact support@kaced-digital.co.uk. You may also complain to the UK Information Commissioner’s Office at ico.org.uk.
Children and changes
411 is a business service and is not intended for children. We may update this notice as the service or legal requirements change. Material changes will be communicated in an appropriate way.